I welcome further feedback on vote mute issues, although excessive angst doesn't really help the discussion.

As a reminder, we also have a means of reporting abuse via our support ticket system. Regardless of how many Guides we ever have, there will always be times when they are not online and something bad happens. We've attempted to mitigate this with the mute voting system (which has then been extensively abused by certain groups of people), as well as direct reporting to us of major issues.

We will be looking at bringing more Guides aboard. However, the above still applies.. there will always be gaps in coverage. Guides are volunteers, not employees.

I'll be following up on the whole "ikillyou" issue, although it would have been better to report this via our actual.. intended mechanism.

I've followed up on the "ikillyou" thing, and I think it should be resolved.

Oh, wow. I totally didn't know that existed. It's possible that I was just selectively blind about it, but is it mentioned anywhere prominent? If not, it should be, with brief descriptions for each category (somewhat like you get on the page itself). If it is, then I'm an idiot, and don't mind me. :)

It's on the left-hand sidebar, under "Your Account"..

Oh, no, as soon as you mentioned it I looked over and saw it, I guess I just hadn't paid it any attention beforehand. Perhaps it was an issue of the whole abuse problem not being connected in my mind with "Customer Support," which I now see makes little sense. I'd seen it before, I just didn't realize its scope.

Truly, there are always gaps. I have even fired up IRC on my phone and monitored while stuck waiting in line recently. Maybe we need somebody in each timezone.