Forums » Bugs
No chat on first login
Twice today when I first logged on, I was unable to chat. From my perspective, I can't tell if I was not receiving chat messages either as 100 can often be quiet. Logging off and then back on fixed the issue for me. I have made no changes to my VO setup recently that I would suspect as a cause.
This seems to have resolved itself with other logins. Probably something quirky on my end.
- How could you tell you were unable to chat?
- What did the game client say?
- What platform/OS/device type are you using?
- What did the game client say?
- What platform/OS/device type are you using?
This happens a lot on mobile
- open game
- select character
- it'll take atleast 30-50 seconds before you see the station interface
If it takes that long - chat or actually anything I do in game won't register. I can't switch ships, send messages or anything. I can read messages from others, see my inventory, missions everything but I cannot respond, accept a mission or even launch from the station.
It just won't register. If I type something in chat & wait for another 30-45 seconds, sometimes the message will process & go on. After that sometimes game starts to work just fine. This is less likely to happen though.
The fix is just log off & log back on (without closing the client)
I'm on Android 11
Device - red magic 5g
- open game
- select character
- it'll take atleast 30-50 seconds before you see the station interface
If it takes that long - chat or actually anything I do in game won't register. I can't switch ships, send messages or anything. I can read messages from others, see my inventory, missions everything but I cannot respond, accept a mission or even launch from the station.
It just won't register. If I type something in chat & wait for another 30-45 seconds, sometimes the message will process & go on. After that sometimes game starts to work just fine. This is less likely to happen though.
The fix is just log off & log back on (without closing the client)
I'm on Android 11
Device - red magic 5g
So, we have not yet been able to identify a bug here.
We looked at Death Fluffy's history, including times when he logged in and tried sending test messages and such, and they were received by the server, and those on 100 were relayed properly to the Discord server. So, all the messages we could find were being received and re-sent properly?
We're planning to do further testing on this with our packet-loss and latency simulation environment, but we aren't aware of conditions that specifically cause this, nor has it cropped up in past tests (and we've done a hell of a lot of login and gameplay tests at a variety of high latencies and relative packet-losses).
However, none of this means there hasn't been some kind of mew-problem / "regression" introduced. The challenge is, it's also possible for the problem to be somewhere else between us. The fact that you can log out and back in again, and have a different behaviour, is itself kind of odd.
There are also sometimes conditions called "asymmetric routing" on the internet, where a connection's return-path is different from the route it took to a destination, and if the return-path has problems, that can show up like this. But, it would be unusual for this to impact a variety of different players at one. At least, I would hope not, ISPs usually try to balance their networks to avoid this situation.
All I'm saying is, if anyone gets a really clearly reproducible case, that'd be helpful. And, in the meantime, you might also want to try rebooting your home router or something, just to make sure it isn't some kind of "firewall-state-table-overflow" type issue.
We looked at Death Fluffy's history, including times when he logged in and tried sending test messages and such, and they were received by the server, and those on 100 were relayed properly to the Discord server. So, all the messages we could find were being received and re-sent properly?
We're planning to do further testing on this with our packet-loss and latency simulation environment, but we aren't aware of conditions that specifically cause this, nor has it cropped up in past tests (and we've done a hell of a lot of login and gameplay tests at a variety of high latencies and relative packet-losses).
However, none of this means there hasn't been some kind of mew-problem / "regression" introduced. The challenge is, it's also possible for the problem to be somewhere else between us. The fact that you can log out and back in again, and have a different behaviour, is itself kind of odd.
There are also sometimes conditions called "asymmetric routing" on the internet, where a connection's return-path is different from the route it took to a destination, and if the return-path has problems, that can show up like this. But, it would be unusual for this to impact a variety of different players at one. At least, I would hope not, ISPs usually try to balance their networks to avoid this situation.
All I'm saying is, if anyone gets a really clearly reproducible case, that'd be helpful. And, in the meantime, you might also want to try rebooting your home router or something, just to make sure it isn't some kind of "firewall-state-table-overflow" type issue.