Forums » Bugs

Frozen Screen after leaving a Warp

Mar 12, 2020 nexus101 link
So upon leaving a jump, the screen will occasionally completely freeze and all joysticks and buttons, including chat, cannot be accessed. This happened to me twice, both upon leaving a warp in Latos at about 4:30. I was piloting the behemoth heavy miner, and lost both ships to bots, resulting in a loss of under 200k credits and although minor, 10 minutes. if you need extra details that i forgot my discord tag is nexusomega1#9065
Mar 12, 2020 incarnate link
So, when posting a bug, you need to start with the type of device and platform, at the very least, preferably including your specific CPU/GPU and video driver version.

Do you use any plugins? If so, have you replicated this problem with a completely "clean" version of VO, with no plugins loaded?

When this issue occurs, are you able to kill the game and exit back to your OS? Or is your system itself locking up, and requiring a reboot?
Mar 12, 2020 Luxen link
i dunno if its related, but I have softlocked the UI like Nexus is describing by chatting during warp, and the sector finishes loading before I can send my message. the keyboard would disappear, but the in-flight chat window would show the currently typing area, and the whole interface would be "stuck". if I had a bluetooth keyboard connected, I could use a key to open the pda or whatever, resetting the ui and allowing navigation or whatever.

I also cannot confirm that the issue happens without DroidButtons, or if it only occurs with it. I'll hop on for a quick test soon...

Mobile/android Asus Zenpad P01M and LG G8 ThinQ; android itself is not affected by the bug, only the in-game UI.
Mar 12, 2020 nexus101 link
Sorry for the missed info, here's the specs. And yes i did try with no plugins and the same issue occurred. And if it even matters, i use calculator, honk and droid buttons.

I cannot exit the game from the game itself. I have to physically go to the tabs menu and swipe it off and completely boot the game up and restart to work.

I use an android smartphone (LG stylo 4) and i have no ideas of the phones capabilities.
Mar 12, 2020 Nick_9137 link
I took the liberty of getting a couple specs for him:

6.2" FHD+ FullVision™ TFT 2160 × 1080 Display
Android™ 8.1 Oreo Installed
1.8GHz Octa-Core Qualcomm® Snapdragon™ SDM450 Processor
Internal Memory: 32GB / 2 GB RAM
Battery Capacity – 3,300mAh Lithium Ion
Mar 13, 2020 raybondo link
nexus101 and Luxen, what are your exact steps to reproduce this issue?
For example, do you initiate the warp, then touch the chat region to start typing, then the jump/warp out animation completes behind the keyboard, along with the loading screen, then the jump/warp in animation happens behind the keyboard, then when that completes, the keyboard goes away? Or when exactly does the keyboard disappear during the whole sequence?
And when this happens, do you see space and sector you entered? or is it a blank screen?
Mar 13, 2020 nexus101 link
I think i figured it out. If you have chat open, all the buttons lock out and you cannot use them untill you click off. Well, entering a new sector, especially leaving a wormhole or entering an ion storm (for some reason,) the chat will close out but not restore your button usage.
Mar 13, 2020 incarnate link
Neither Ray or I have been able to reproduce this at all, on a Galaxy S7 or a Nexus 6P, using a "vanilla" (no-plugin) version of the game.

If someone can come up with a reproduction case, and explicitly tell us exactly how to do it (and how many tries before it should happen), that would be really helpful.

We've burned quite a bit of time trying to reproduce this, without a single success.