Forums » Bugs

Stuck on Entering Universe

Sep 25, 2019 Katkon link
Hi there. I seem to be unable to get past the "Entering Universe" on my newly created character. Hear the music but the blue progress bar gets stuck at roughly 1/3 of the way through. Created another new character and that worked fine - got in. But on this other character that's just a couple of days old, all I get is music. Playing on PC in North America.
Sep 25, 2019 Luxen link
The devs might need a pilot name to figure out whats going on, and maybe some other system specs. also, are you using ethernet or WiFi to access the internet?
Sep 25, 2019 Katkon link
Thanks for the feedback. Pilot name is also Katkon. Using wifi - stable at 600 Mbps. Works fine with a brand new character. Just an issue with this 2 day old character. Saw a similar post from another user on this forum in 18s and Devs suggested it was a server side issue....
Sep 25, 2019 incarnate link
We're looking into this now. It appears to be related to a recent database migration. Sorry for the inconvenience.
Sep 25, 2019 incarnate link
This should now be fixed.
Sep 25, 2019 Katkon link
Color me impressed. I'd read about the responsive and engaged developers when I decided to try this game a couple of days ago, but the speed-to-resolution is nothing short of amazing. Logged the issue a little over an hour ago, and thought I might get some sort of vague response in a couple of days and a fix within a week - if I was lucky. Didn't expect a response and fix in little over an hour. I did check, and I'm indeed back in. Well done! And thank you.
Sep 25, 2019 incarnate link
Thanks for the kind words, hope you're enjoying the game :).