Forums » Bugs

Side load apk on kindle crash...

Sep 08, 2019 Kailofsouls link
I have an older kindle fire hd Amazon app store only has version 1.8.3 would not download past "manifest" found the side load apk on here downloaded and updated fine click play puts the guild splash screen up then crashes back to home screen. Rebooted no help reinstall no help. Any ideas? The game looks great and I really want to play it. :(
Device info:
System version 7.5.1_user_5174320
Serial number D025 A0A0 2517 0CS3
Storage 7.7 of 12.6 available
Sep 11, 2019 Luxen link
This is the Kindle Fire HD 7" from ~2012, according to wikipedia, and 32-bit CPU tablets are no longer supported as of a recent update.

Google put this thing on that only 64-bit apks can go on their store recently, so... maybe its time to get an upgrade, mate.
Sep 12, 2019 incarnate link
Google requires all apps to have 64bit support, but not be exclusively 64bit. VO has "fat binary" APK support that includes 64bit and 32bit, as well as both Intel and ARM support.

I don't know what's causing the Kindle issue. We'll take a look, but there's a good chance it's a really out of date driver bug with the GPU, or some such (having no recent OS updates).
Sep 14, 2019 Kailofsouls link
Thank you for looking into it you maybe right about my old tablet. But if I may ask why dose Amazon app store only have version 1.8.3** not the 1.8.4** that you are up to? The older version won't even update with the additional information it can't seem to download.
Sep 14, 2019 Luxen link
what you download from the appstore is, as I understand it, just a patcher with the minimum content required, and the first time you run the game it downloads the actual assets and code it needs [hence why first run it warns you it will be downloading a huge amount of data]. updates to the game itself are handled through this, not the appstore. updates to the launcher might be handled by the appstore, though?

[/me awaits incarnates response to be proven wrong]
Sep 14, 2019 incarnate link
That's correct :). The game self-updates on all platforms. I can't speak to what happens on older FireOS, right now.
Sep 15, 2019 Kailofsouls link
That I can understand that the additional data download would update the app. But the version Amazon has won't download it. It downloads "manifest" then just sits there doing nothing I let it sit for an hour no progress at all. The side load apk updated in 2-3 min, just won't load. Sorry if I'm a pest I just really wanted to try this game.
Sep 15, 2019 incarnate link
We'll see what we can do. We don't have a sample of your specific device, but we'll try it on what hardware we have.
Sep 20, 2019 Kailofsouls link
I thank you for trying. Hope to hear good news soon.
Sep 23, 2019 incarnate link
To answer this simply, your device operating system is too old.

On Android, we require at least Android 4.4 or newer. With FireOS this is kind of confusing, because the different OS versions are non-sequential. For instance, your FireOS 7.5.1 is older (based on Android 4.0) than FireOS 5.8.7.9 (based on Android 5.1).

Older versions of Android have some significant problems and bugs. Some of them are related to their aged cryptographic libraries and security issues therein, which we can work around, but other are more fundamental and deal with the basic loading of libraries in general.

Our Amazon store listing has not been updated with new "hard minimum requirements" for devices in quite some time, so we're going to update that to more accurately reflect the modern OS requirements of the Android build. But, this will only make the lack of support clearer to you, and will not help it run.

If you want to try and make the game run, you may be able to "root" your device and install LineageOS or some other "vanilla" version of Android, that is able to run the game.

But, be warned: this is a tricky process, and something going awry during installation can result in "bricking" your device in a way that may be non-recoverable. Best-case, even if it works correctly, there may be a loss of some types of functionality.. like any proprietary Amazon OS features will not exist. Third-party OS roms can also be less stable, or have any number of weird issues, since they're community efforts that are not supported by the original device manufacturer.

On the upside, the device may be more modern, secure, and able to run more software with a third-party ROM. Your "hardware" itself is still fairly capable, but in mobile-hardware-land everyone stops maintaining OS software updates after a couple of years, which is frankly kind of an apalling state of affairs.