Forums » Bugs

Crash on Startup in Windows 10 with 1.8.426

Jul 29, 2017 incarnate link
We've had a couple of reports of crashes on game startup (after the "NAOS Engine" logo) from people with higher-end gaming desktops on Windows 10, with this latest version ("debris" release).

This is a thread to aggregate any additional reports.

So far it may (?) be people with NVIDIA cards and Windows version 1703? One reporter has a GTX960.

I have a GTX980, and no crash on Windows 1607 with NVIDIA 382.33 drivers. I'm currently updating to see if an update causes this to happen.

Any additional correlations, reports or hardware info is appreciated.
Jul 29, 2017 VikingRanger link
I had this problem after changing plugins, however a computer restart fixed it.
Jul 29, 2017 incarnate link
You had this problem today, after this update specifically?
Jul 29, 2017 incarnate link
One user reports that they resolved the crash by changing their default audio device from their onboard Realtek High Definition Audio to a USB Logitech G633.

So basically, if you have a Realtek Audio chip onboard (most boards do), and are crashing on startup, try changing to a different audio device if you have one? (like a USB headset)
Jul 29, 2017 VikingRanger link
Ok, update. I just had the bug, I didn't have a different audio device to switch to, however I was able to log on by disabling my realtech palyback device, as well as my realtech recording device. It did not work until both the recording and playback devices were disabled.
Jul 29, 2017 raybondo link
We just released a patch that should fix the problem. Do you have a joystick plugged in?
Jul 29, 2017 VikingRanger link
I do yes, I play with a Logitech Extreme 3D Pro.