Continue to experience lag outs followed by going to login screen and game not logging in again until client is closed and restarted.

2 devices. Same issue.

Samsung J7 running 6.0.1
Samsung Note 5 running 6.0.1

Fresh install on the note 5. Lags out randomly both in space and in station.

- When you say "lag outs", can you describe exactly and specifically what you see happen?

- How long does it take (play-time) before this happens on the Note 5?

- Does it happen every time you play on the Note 5?

- Are you using any accessories? Bluetooth controllers, headsets, etc?

- When you say "lag outs", can you describe exactly and specifically what you see happen?

Chat stops sending/receiving, unable to jump or dock/undock but if already undocked I can fly around. Other player ships start drifting. Can't damage them or myself.

- How long does it take (play-time) before this happens on the Note 5?
Seems random. Sometimes as little as 30 seconds or as much as 5 minutes.

- Does it happen every time you play on the Note 5?
Hasn't happened since the last client update and patch. However it happened every time on both my Note 5 and Samsung J7.

- Are you using any accessories? Bluetooth controllers, headsets, etc?
Yes, MOGA power pro. No other accessories.

Hope this helps Inc. Last night it played fine after another full Uninstall and reinstall of the game. Didn't change any plug-ins so I don't think it was them.

And again about 1230pm cst the same lag had started plaguing me. Even in empty sectors.

From a brief glance at your login history, it appears you may be playing from a cellular connection?

Have you tried playing on the same devices using wifi, connected via cable or other "wired" internet connection?

Cellular connections can behave pretty strangely, and are actually intended to temporarily "drop" people in the event of data usage spikes and the like. For most cell-data, this isn't really noticeable (maybe your page takes a little longer to load), as most internet traffic as asynchronous. Even video streaming is heavily "buffered" on the viewing side, so these drop-outs are not apparent.

Vendetta Online's traffic is basically synchronous and realtime, so any issue on a provider will be immediately evident. Also, we use UDP for performance reasons, where a cell provider may be mainly targeting usage of TCP services (like web browsing), and that may influence the way they distribute their bandwidth.

I'll give it a shot next time I'm near WiFi. Still, I don't understand why now after 9 months of playing, it's starting this mess. I've used T-mobile since I signed up in March and have never had any lag issues unless I was trying to play in truly bad signal areas. As so many say, this game can run on a cardboard box and a dialup connection lol. Any tips to maximize available bandwidth on my device?

Now it isn't even letting me connect to the server sometimes.

Modern cell technology, like LTE, is a bit odd in the way it can fluctuate based on load. If I recollect, things like coverage areas may decline with the number of concurrent users. It's probably also rolling around 1850mhz, so it doesn't rule out the possibility of some kind of signal interference. "Wireless" internet is kind of always-messy, so the fact that it changes and becomes more messy after 9 months, isn't really that meaningful.. especially given the complexity.

But, I'm not conclusively saying it's the cell network either.. but it is something in common between both devices, and the issues you're describing do sound "connection" related, although it could be at many different network layers.

Lastly, the whole situation could have nothing to do with the "wireless network", but still be related to T-mobile. Almost all cell networks put their users behind network address translation, which means a gateway has to be properly tracking your connection state. If that gateway screws up in some way (which is not unheard of), it could look like this.. even while the "wireless" part of the network keeps working fine.

So, anyway, the wifi thing is definitely worth testing, because it eliminates a whole lot of possibilities.

The game's actual bandwidth requirements are quite light.. on the order of a few kilobits/s, except for huge deneb/hive-scale battles, and services like voice chat. I doubt it's specifically bandwidth related, but it could be something like T-mobile rate-limiting UDP due to concerns over Denial of Service attacks or file-sharing protocols.. but that's just a vague possibility. Anyway, don't stress about the bandwidth thing for the moment.

Questions that come to mind:

- Try to halt, close down and otherwise cancel any other application and background-service on your device, before playing. There are Settings options for much of this. Basically, you want to eliminate Facebook and 97 other things from doing background tasks while the game is running. In general, those sorts of things should be fine, but it's easier to debug a simpler situation.

- When you get disconnected, do you actually have to exit the game and re-run to reconnect, or are you able to simply use the Login button to re-log back into the game? If the Login button doesn't work, what (exactly) happens when you try using it?

- Do these dropouts happen at common times of day? Are they peak-usage type times, or are you playing in the middle of the night?

- Does this happen regardless of the battery-state of your device (full or low?). Some devices may have settings to de-prioritize network connectivity when the battery gets low.

Now it isn't even letting me connect to the server sometimes.

Is it always failing to connect to the game server (within VO), or does it ever fail to connect to the Update server on initial startup?

It does the initial startup and gets to the login screen. Then when I hit connect it stays on "Attempting to connect to server". Eventually it gives me the screen stating unable to connect to the game server. Please check your Internet etc etc. Also tried on my cellular connected tablet. No plug-ins installed at all. Same issue. Tried connecting on my Hotspot from my girlfriends phone with both and same result. Switched network option from automatic to compatibility mode with the same results on both tablet and note 5.

The tablet is an LG G pad X 8.0

EDIT: Now it will not allow a connection to the game server at all. Update server still works as normal.

More info..

Both devices will connect to other games both using Hotspot WiFi and cellular connection. War robots, 8 ball pool, Heros O&C, Vain Glory, World of Tanks. All connect just fine.

Interesting. I'm going to have to think a bit more about some other test cases. If you get a chance to try the devices on a non t-mobile wifi connection, that would be really helpful.

Is the game just permanently failing to connect, now? All the time?

- Apparently, t-mobile has some pretty deep firewall inspections happening on user data. Very aggressive cancellation of VPN connections, which is supported by other recent threads on Reddit. It is possible that they have mistaken VO for a VPN, and are actively blocking the connection.

- Whether other games work is interesting, but not all that meaningful. Most games (especially mobile games) use TCP these days, as it's easier to implement, and they don't have the "twitch" high speed reaction requirements of VO. The fact that the updater works implies our TCP stuff is working too, albeit connecting to a different host from the game server.

This is a hard situation to debug.. at this point I would personally be trying to packet-sniff the connection and see what's happening at a really low level, but that's kinda too complicated for me to ask of you. I have to think on this a bit more.. come up with some tests I can have you run.

If it is genuinely never connecting anymore, as annoying as that may be, it's good from a problem-reproducibility standpoint.

EDIT: similar problems also reported with UDP and encrypted video streaming services, and also with OnLive, another latency sensitive UDP base game streaming service.

Oddly last night the last time I tried logging in it let me right in. Played several hours but encountered what I can only describe as lag spikes. Totally random. I could still move around but not dock, jump, or chat. This would last between 10 to 20 seconds then everything would sync up. Usually happened between 5 and 20 min apart.

I'll try a couple of free WiFi when I get off work this evening.

For what it's worth, we tested the game on one of our dev's own T-mobile connected Nexus 5 today, and had no problems. We didn't try playing for an extended period of time, but no outright connection problems.

It's also notable that T-mobile is famous bandwidth rate-limiting people who use too much data on their network. It sounds like T-mobile is basically your entire home internet provider, so if you're doing a lot with it (watching videos, netflix, downloading) over a period of time, they may be degrading your connection. VO should work relatively well through even a rate-limited connection.. but if they're reacting more harshly to UDP traffic than TCP, that might be a problem (like UDP has a more aggressive limit, which is not improbable).

Anyway, it's hard to say what's going on exactly.. but basically I think it's pretty unlikely the Android version of the game is experiencing the same "lag" and flat-out connection-failure bug across two different phones and a tablet (well, and that you're the only person who is reporting it). That really focuses more on what those devices have in common.. that being your provider, your location, something.. else.

Please keep us posted, I'm continuing to dig into possibilities here. The last thing I want is some network-side provider problem right before we potentially push a bunch of mobile updates and launches. But, so far I don't have anything definitive..

The problem seems to have cleared up. I know Musabi and Ray had some issue with my character showing as logged in when it wasn't. I'll post again if the issue recurs.