Forums » Bugs
Mobile Crashing
When I'm playing Vendetta online flying around or doing a mission, I would crash out of nowhere. I've lost 1.5 mil after buying a squadron and crashing.
It's possible that this is a game bug, but there's a very strong chance this is a GPU/driver issue on your particular device.
We'd be happy to try and look into it further, but we'll need a lot more information, like your specific device type / model, OS version, type of network connection (wifi or cellular?), and how often the problem happens.
If you can get it to recur with any regularity, we might be able to walk you through producing a dump of the device's logs around the time of the crash. However, I'd still give an 80% chance that it'll result in something unrelated to the game. But, we have a lot of connections with the phone/mobile-chip companies, and we might be able to report a bug to them as well (although, realistically, driver improvements are only applied to new devices, no manufacturer or carrier wants to ship OTA updates for existing devices).
We'd be happy to try and look into it further, but we'll need a lot more information, like your specific device type / model, OS version, type of network connection (wifi or cellular?), and how often the problem happens.
If you can get it to recur with any regularity, we might be able to walk you through producing a dump of the device's logs around the time of the crash. However, I'd still give an 80% chance that it'll result in something unrelated to the game. But, we have a lot of connections with the phone/mobile-chip companies, and we might be able to report a bug to them as well (although, realistically, driver improvements are only applied to new devices, no manufacturer or carrier wants to ship OTA updates for existing devices).
I have a Samsung Galaxy S5 using KitKat 5.1.1 and has 1.8 RAM capacity,and my WiFi is AT&T Uverse with 18 mb/s. This bug happens to me every 40-60 minutes. My device doesn't show any lag and my ping in-game is at 67-98 normally. This bug will happen to me during missions most of the time.
Can you reset my mission tree for the furies, I had to abort on 2 occasions because of family issues ( because my brothers snitched that I did something)
You'll have to submit a Support Ticket about the mission tree thing.
What you say the game "crashes" every 40-60 minutes, what does this look like, exactly? Does the device lock up? Or go to a black screen? Or does the game just suddenly exit out to the desktop? If you try returning to the game via the task manager, what happens?
Basically, there are two common things that result in Android issues:
1) Device gets low on memory, and Android kills the game. Even though modern devices like the S5 have plenty of ram, there's still some kind of "per-application" memory footprint in modern Android, and the system will kill it off if there's any kind of pressure. So, be absolutely sure you aren't running any other apps in the background, for instance.
2) The device overheating. You would think a huge company like Samsung would test their devices under maximum load to make sure this was not a problem. But, we have seen this to not be the case on other devices. Is your device getting warm to the touch? Is it in a case or cover of some kind? Try removing it from the case before you play.. those cases are basically like putting your phone into a warm cozy coat, and they overheat a lot faster.
What you say the game "crashes" every 40-60 minutes, what does this look like, exactly? Does the device lock up? Or go to a black screen? Or does the game just suddenly exit out to the desktop? If you try returning to the game via the task manager, what happens?
Basically, there are two common things that result in Android issues:
1) Device gets low on memory, and Android kills the game. Even though modern devices like the S5 have plenty of ram, there's still some kind of "per-application" memory footprint in modern Android, and the system will kill it off if there's any kind of pressure. So, be absolutely sure you aren't running any other apps in the background, for instance.
2) The device overheating. You would think a huge company like Samsung would test their devices under maximum load to make sure this was not a problem. But, we have seen this to not be the case on other devices. Is your device getting warm to the touch? Is it in a case or cover of some kind? Try removing it from the case before you play.. those cases are basically like putting your phone into a warm cozy coat, and they overheat a lot faster.
My phone is cool to the touch when it crashes and this is one of the only 3 games I got on my phone. And the game would suddenly exit to the home page. And I have 3 gigabytes of memory left. Is there any thing in the developers option that can maybe help me?
So, the next step is to install a free Android app called "aLogcat". This will allow you to generate a dump of the system log.
Basically, what you want to do is play normally, and when the game crashes, immediately run alogcat and save out the log to a file. You want to do it as fast as possible after the crash, because the system log tends to be full of spammy useless text from other Samsung processes or random things, which will cause the Vendetta related content to scroll out of the log's view.
Then, when you have a logcat that contains VO-related entries, go ahead and create a Support Ticket, and reference this thread, and then past in your logcat output.
We don't recommend pasting the logcat anywhere public, just in case there might be some kind of private phone data in there.
Once we look at the logcat, we can respond with more meaningful suggestions.
Basically, what you want to do is play normally, and when the game crashes, immediately run alogcat and save out the log to a file. You want to do it as fast as possible after the crash, because the system log tends to be full of spammy useless text from other Samsung processes or random things, which will cause the Vendetta related content to scroll out of the log's view.
Then, when you have a logcat that contains VO-related entries, go ahead and create a Support Ticket, and reference this thread, and then past in your logcat output.
We don't recommend pasting the logcat anywhere public, just in case there might be some kind of private phone data in there.
Once we look at the logcat, we can respond with more meaningful suggestions.