Forums » Bugs

Got email saying previously subscribed can play free, but won't let me

Dec 28, 2009 k776 link
I got an email saying that previously subscribed players prior to September may play until Jan 1st. When I login though, I'm getting "Your 8 hour trial is up". This is using the one and only account I had, the same account the email said I could login with (k776).

Why can't I play?
Dec 28, 2009 ladron link
Note the part that says "previously subscribed players". If you only had a trial account, you are not previously subscribed.

Just buy a $10 sub for a month, or make a new trial.
Dec 28, 2009 JJDane link
Unless memory totally fails me k776 is still a member of PA, even though we haven't seen him in a couple of years, I seriously doubt this is a trial account :-)

Ricker
Dec 29, 2009 incarnate link
Your best bet is to create a Customer Support ticket (see left hand side, under "Your Account").
Dec 31, 2009 k776 link
Yep, thanks incarnate. I submitted a ticket and someone added time to my account. Been nice to talk with old guild mates.