Forums » Bugs

Billing problem? Can't play but have paid...

Jun 18, 2008 Rezrox link
I've been using the 8hr trial for the past few days and it ran out earlier tonight; but about 45min before it ran out I subscribed for 1mo. When the trial ran out it kicked me off the server and I can't log back in (says my 8hr trial is up). So I come back to the site to check things out. I went to account info and it says my account is a 'trial account', but when I go to billing options it still says I have a 1mo subscription going? I still can't log in... What's the deal here?

EDIT: And btw I paid with a card, not PayPal.
Jun 19, 2008 ImNotHere link
I'm having similar issues. My subscription ran out about six or seven months ago. I just bought a new month tonight and when I log in it says my account has expired. It has been about forty minutes.

I was hoping for instant gratification, as my subscription ends a month after when I pay, not when I'm allowed in.. I used a card also.

I don't mind too much, but if it isn't working when I wake up, I'll be a bit fussier.

EDIT:

Ok, 8 hours later and I still can't log in. The website says I've payed through 2008-07-19.
Jun 19, 2008 xzpxr link
I just payed 30 mins ago and it keeps saying unpaid trial account. The trial has expired so I can't log in. How long am I supposed to wait?

EDIT: Payed with my visa.
Jun 19, 2008 raybondo link
I checked all your accounts and they're all valid and say they're paid. If you still can't log in, then please let us know asap.
Jun 19, 2008 ImNotHere link
I just tried again and it works.
Jun 20, 2008 Rezrox link
Likewise.
Jun 20, 2008 xzpxr link
Same here -problem solved :)