Forums » Bugs
Updatied Billing Information
A few weeks back, I changed credit card information for my billing cycle(s). It took the information and presented a verification, but also included that my billing cycle wasn't due yet and I wouldn't be billed until then. I tried to log into today and found that this information doesn't appear to have carried over now that the actual billing has come about.
Before submitting my info again, can it be verfied that it is indeed not updating properly, or that my new info is invalid (typo maybe). I have already verified that the credit card has not been billed on my end.
Before submitting my info again, can it be verfied that it is indeed not updating properly, or that my new info is invalid (typo maybe). I have already verified that the credit card has not been billed on my end.
The log shows that you have not paid this month and your account expiration date was Sept 11. It looks like a similar problem happened when you changed your credit card info last year around august (give or take a month).
Email one of us and we can get the problem sorted out.
Email one of us and we can get the problem sorted out.