Forums » Android

Subbing issues

Nov 28, 2017 stormy girl link
I bought a monthly sub And have been playing for about that time, on the 26th it charged my card the 10$. However, on the game it says i have less than a day left! Why?! I am a commander of my guild and i would hate for this to make it so am not.
Player name -Star-
Nov 28, 2017 Luxen link
Star, dont worry until you actually lose said sub - i get that message every month, since I also have my auto-resub go through google's playstore. I havent actually lost sub ever though.
Dec 01, 2017 incarnate link
Some of these subscription systems are implemented better than others. And by that, I mean the way they were created by Google and Apple and others.

But, we should definitely address whatever confusing and well-intentioned warning is going awry here.
Dec 02, 2017 Luxen link
It's the google playstore in our case.
Dec 03, 2017 yodaofborg link
Yeah, basically the game sends a warming when there is less than 24hours remaining on a sub, and of course you have no way to know if this sub is going to be auto-renewed if done via a 3rd party. Could you just not remove the warning? It would also stop people from getting the account expiry via Lua and leading to things like the blarb on RP.

Another problem is Android accounts being able to log in when a sub ends and screwing up guilds, I guess I should go make another suggestion thread about this, but basically if an F2P account logs in after a sub has lapsed they get booted from any rank they hold in a guild (which is what the OP is actually concerned about) - this isn't such a problem for PC accounts as they cannot log in at all regardless of device - but if a F2P's account sub lapses, they may not realise until it is too late (above warning aside, as if you do not log in on expiry day you do not get it anyway). One fix for this would simply be letting F2P users hold a guild position for a month after the subscription lapses, and warn them on a daily basis, making the above warning not needed. Oh and do not make this information available via Lua, it serves no purpose other than making folk paranoid. (like they need help around here)
May 05, 2018 mjonero link
Well I just sub for 3months lite mode but my order was aborted.....the system said three reasons why but can't c them...the money was diducted from my goggle account....plz help
May 06, 2018 Luxen link
mjonero, thats something you want to use a support ticket for.