If you experience a major bug or crash, please:

1) Post a full explanation on the Bugs forum (not this forum, Bugs is checked far more frequently).

2) Include as much detail as possible about your hardware (device, specific name, size, specs) and software (OS version).

3) Please mention whether or not you were using player-created "Plugins" at the time, or were running the "vanilla" game client. If you don't know what a plugin is, don't worry about it, you aren't using them.

4) If you can explain how to specifically reproduce the issue, in detail, please include that.

We have a very small team managing a very big game, spread across many platforms and many devices. We don't have hardware samples for all the devices out there (especially on Android, where there are tens-of-thousands of different configurations).

Because our resources are limited, we really need as much detail and help as possible in fixing bugs that pop up. If we can reproduce it internally, great, but often we're forced to ask players to test whether a fix "did anything" or request that they send us more debugging information.

Thanks for helping make the game better for everyone!