Forums » MacOS X

Account wont upgrade

Oct 02, 2007 googfroog link
okay, I paid $30.79 for the 3 month deal using paypal. It said that people with verified paypal accounts would receive their upgrade within a DAY from sending the purchase. My paypal IS a verified accout. yet whenever I try to log on to vendetta, it says I'm still using a trial account and that I've run out of time.

I've had the paypal receipt for 2 DAYS NOW. I wanna know why I've been stiffed, and I want it fixed NOW. I worked my ass off all summer to get some spending money, and I dont like getting hosed like this!
Oct 02, 2007 incarnate link
You paid via eCheck on 09/30. As referenced by the actual paypal transaction email, sent to us by PayPal:

"This eCheck Payment will remain "Uncleared" until the funds have cleared from the sender's account, which usually takes 4 business days. If you are shipping an item, please do not ship your item until the funds have cleared into your PayPal account. You will be notified by email when the funds have cleared into your PayPal balance."

Your eCheck has not yet cleared.

If you want something to happen immediately, you should not pay via eCheck. There is a delay. In addition, there's also a delay for using PayByCash at all (usually a business day or two), which we try to cover in our Billing FAQ. Regardless, we have fronted you some free time (3 days), so you can play right away. But please keep this in mind for any future online purchases.
Oct 02, 2007 googfroog link
Wow, 3 days huh? Indy developers rock!

i was worried something screwed up and my money was sent but it didnt register or something.

Phew!
Oct 11, 2007 mdaniel link
Great customer service, incarnate!
Oct 11, 2007 davejohn link
Indeed , the VO team are an honest , down to earth lot . The Banking industry will be first against the wall when the revolution comes......
Oct 11, 2007 epadafunk link
the legions of VO will rise up and bring about the apocalypse.