Forums » MacOS X

iTunes crashing

Apr 09, 2003 Urza link
Every now and then, iTunes will crash my computer. what's up with that? any ideas on how to solve it?

I have the latest verion of iTunes and mac OS 10.2.4
Apr 10, 2003 pmb777 link
Crash as in Kernel Panic?

Try shuffling your RAM around and see if the crashes get more or less frequent.
Apr 10, 2003 Rabid Panda link
just crashes, no warning at all?
Apr 10, 2003 Urza link
i get the nice little "you need to restart you computer" message after hte screen goes grey.
Apr 10, 2003 Rabid Panda link
That is a kernal panic my friend. Does it show up in 4 languages? That is Mac OS X's way of saying "congrats, you've manged to kill me beyond repair, please run Disc 10 or reinstall OS X"

The reinstall should not be hard, it takes about as much time as the install. Just watch what buttons you press when you are installing. Good luck.
Apr 11, 2003 SirCamps link
I get that message sometimes when I crash (whether Photoshop, IE, or some other application freezes everything). I've reinstalled OSX 10.2 several times, but when starting up, I'm either left with the four-language warning, or the spinning OSX "clock." :-\

G4/400
1.25 GB RAM
2x 20 GB HDs, 1x 80 GB HD (20 start up)
Radeon 32 MB DRR 2x AGP
OSX 10.2.5
Apr 11, 2003 Suicidal Lemming link
BEACHBALLL!!!!!

I would suggest popping in a jaguar disk, reinstall, and attempt to update from 10.2 to 10.2.5
Apr 11, 2003 SirCamps link
Actually, not the beachball, the "clock." 12 bars pointed outward that has a rotating grey spectrum that moves in a circle....... yeah
Apr 11, 2003 Suicidal Lemming link
AHHHH they cool gray thing. w00t.
Apr 11, 2003 Urza link
That's exactly what it is panda!!! except i never have to do anything but restart... After i restart, it's fine again. (It takes a little longer to boot up, as OSX repairs itself, but only the frist time after it crashes)
Apr 15, 2003 Rabid Panda link
RESTARTING, omg why didn't I think of that? Jezz. I only restart my comp when I have to, so like every 17 days. I never thought about restarting the machine. I'm so not used to a machine fixing itself... lol
May 18, 2003 haharich link
Urza, one of the biggest causes of kernel panics is physical memory defects--OS X is very memory intense, and still a *little* immature, and really doesn't have a robust system for working around defective RAM like WindowsNT based stuff does. My bet is that OS X 10.3 will include it (it's just a matter of mapping the memory when it starts up and marking off which sections of the RAM the OS can't use), and that's coming out either this summer or around January.

Step Zero: If you haven't already, upgrade to 10.2.6, and iTunes 4. That's *MY* configuration, and I didn't kernel panic running iTunes and jumping into Vendetta for a quick run from Sec 14 to Sec 2, so it's seems solid to me.

Step One: Your computer should have come with a "Hardware Test CD". Pop that in, boot from the CD (hold down the C key), and run the "Extended Test." It will check your logic board, your modem, your harddrive, your ram, and your video card. If it says there is ANY error while testing your RAM, start playing with it. Unfortunately, it doesn't tell you which stick is bad, so you're looking at an unfun treasure hunt, but one you track down and pull/replace the bad stick, you'll enjoy that fabled "Uncrashable OS" that Mac OS X really is.

Step Two: If the extended test didn't show a problem with any of the hardware, pop in the first OS X disk and start from the CD. When you're at the installation screen, go to Installer>Launch Disk Utillity (Be patient, it takes about a minute to actually come up.) In the Disk Utility, go to the first Aid Window, select your HD from the list, and do a "Repair Permissions" and "Repair Disk" from the menu--You may have to quit the Disk Utility to do both.

Step Three: If all else fails, don't run iTunes and Vendetta at the same time. It's POSSIBLE that your harddrive/RAM combination isn't fast enough to read/decode iTunes, run all the hidden OS X services, AND play Vendetta, and one program or another is behaving badly when it can't access enough RAM or HD resources when it wants to. If you're running an older computer, or 128 Megs of RAM, or your HD is near full, this *could* happen, but without knowing your specs...