Forums » General

Is the server down?

Feb 16, 2016 IamRemy link
Because I cannot connect to the update server.
Feb 16, 2016 incarnate link
Nope. The game is running fine, the update servers are all active and online, and exchanging data. There are no current alarms.

If I had to guess, this may be related to your local connection? If you're on a school or office network, someone may have installed a network proxy that allows web traffic to work, but blocks the game launcher? Or it could just be a firewall issue in general.

If you copy/paste information from the actual update client, showing it failing to connect, that might provide more insight.
Feb 16, 2016 abortretryfail link
If you're on public wifi, try switching to mobile data instead. I've seen plenty of places (Panera Bread...) that block the updater's ports.
Feb 16, 2016 IamRemy link
I'm on my phone using my normal mobile connection. I will try rebooting.
Feb 16, 2016 IamRemy link
That did the trick. Sort of embarrassed not to have tried that to begin with? Anyway, you can delete this whole thread if you like.
Feb 16, 2016 incarnate link
It might help someone else, so I'll leave it if you aren't too embarassed by it :).

It's not really your fault, after all. Chances are your device has some OS software instability that's cleared out by a reboot.. so, it's on them, not on your. No device should need to be rebooted to work ;).