Forums » General
Can't log into game
Hello everyone!
I just created an Account to test this game but i can't log into it.
If enter the account information on the streen, i get the message "Login Incorrect"
I triple checked my account name and password, its 100% the same as on the webside.
This may be related to some encoding issues. I used a German Umlaut (ä,ö,ü) inside the password.
So i wanted to change the password, but i can't find any button/link to a page where i can do so.
BTW:
the limitation to an 8 character password is very odd...
I just created an Account to test this game but i can't log into it.
If enter the account information on the streen, i get the message "Login Incorrect"
I triple checked my account name and password, its 100% the same as on the webside.
This may be related to some encoding issues. I used a German Umlaut (ä,ö,ü) inside the password.
So i wanted to change the password, but i can't find any button/link to a page where i can do so.
BTW:
the limitation to an 8 character password is very odd...
Use to be under "Account Info" I believe... But it seems that is no longer the case? >.>
My guess is it's a bug of the new website (new site was just launched days ago). Am sure it will be resolved soon, along with special characters in password (you could also submit a support ticket, click Support at the bottom of the left-side menu and open a new support query) it will be handled much quick that way then posting in here. In the meantime if you don't want to wait, you could create a new account ;)
My guess is it's a bug of the new website (new site was just launched days ago). Am sure it will be resolved soon, along with special characters in password (you could also submit a support ticket, click Support at the bottom of the left-side menu and open a new support query) it will be handled much quick that way then posting in here. In the meantime if you don't want to wait, you could create a new account ;)