Just curious on the protocol here. My situation isn't desperate, but I'm curious as I've talked to a couple guides, all who advised me to email support@..... with no response.

While I'm quite certain my request was ordered quite low on the priority list (and justly so), I'm just curious if perhaps I'm going about it wrong, and there is a more efficient manner for me to do so?

yea snag a dev when their online, thats what i did and it only took a couple minutes then

There's some improvements being made in the background on the support system (such at is is/was) and there may be some backlog as a result of that. Grab a dev if you can, though this thread may be enough.

You emailed us two days ago. One of the more important aspects of the new support system is to help inform people that they're probably not going to get an immediate response (although we do sometimes). If things are busy (and they have been), it can be several business days.

Yeah I guess I'm just getting used to the usually immediate response. An auto-responder would be a nice addition... Anyway many thanks!

Yeah, an auto-responder would be good in the current situation, but email in general is unreliable. So we're moving to a web-based submission form, that will be done under your logged-in account, so you'll know it's been submitted. This'll also be a lot easier for us to handle on the back-end (since most people forget to send their account names, have different email addresses, and.. other stuff).