Forums » General

subscription fee's not starting after the trial.

Jun 15, 2008 Siagrim link
ooook, i have decided i really like this game so i want to play it for a bit, i subscribed to it yesterday. now today my 8 hours is extremely close to ending, and it still considers me a trial accound and has warned me that i have x amount of time left and that it hopes im enjoying the game. was just wondering what was up. forgive me for posting here but it didnt really sound like a bug sooo yeah. thanks.
Jun 15, 2008 zamzx zik link
If you used paypal, it can take awhile (paypal is slow)

Which payment method did you use?
Jun 15, 2008 Siagrim link
i used a normal checking card. hehe.
Jun 15, 2008 Siagrim link
now i went through the subscription thing again up until the point of me having to confirm the payment, it wasnt showing that i set up an billing option. it hasnt appeared on my statemnt either.
Jun 15, 2008 MSKanaka link
Try emailing billing@guildsoftware.com -- you might probably get a faster response from the devs that way.
Jun 16, 2008 incarnate link
We show you as a subscriber in good standing, and that your subscription went through on 2008-06-15 18:45:46 (ie, 6:45PM, our time, on Sunday).

Were you maybe logged into the game when you did the subscription? If your account state changes, it doesn't actually show up in-game until you next log in. So, sometimes people subscribe while they're online, then get kicked off of their trial, and then log in again and they're subscribed.

We should probably tell people more about this, in the subscription process. At least put it in the billing FAQ or something.
Jun 16, 2008 Siagrim link
oo ok, that might have been it, me logging into the game, well either way tis resolved now :).