Forums » General

Cancellation

May 10, 2008 Sraer link
I would like to put my account on hold for a while, and I have e-mailed the developers and looked everywhere in Billing FAQ on how to cancel my account, but I have not found any way. Please do not link me to the Billing Options page for I have looked over the FAQ two times at this point and have not found how to cancel.
Does anyone know how to cancel?

thank you!
Sraer
May 10, 2008 maq link
Click 'Billing Options' on the left.
There are two buttons, of which the bottom one is the one you are looking for.
May 10, 2008 Sraer link
I'm using a credit card though. Not a PayByCash method.
May 10, 2008 maq link
So? I'm using credit card too.
May 10, 2008 Sraer link
do you click on PayByCash, Credit Card, or Their Website?
May 10, 2008 maq link
Click where? If you are subscribed you should see option to cancel in billing options.
If not maybe you already did?
You do realize cancelling just means they won't try to charge you when your subscription runs out but you'll still be able to play untill then?
May 10, 2008 Dr. Lecter link
Click on Billing Options

If you see the text "You do not have any payment method set up for this account," then you've already canceled.
May 16, 2008 Sraer link
okay, thanks! But I have noticed, that I never ever saw the option to cancel.
May 17, 2008 a1k0n link
Your account fell victim to a bug in our billing system that occurred when we lost our main database server. I switched to a hot spare database but a bunch of people's renewals got erroneously cancelled (as they were due for renewal during the database downtime).

The billing options section is confusing and sucks. Sorry about that. I'm working on it now. But your account is "on hold" so to speak now.
May 22, 2008 Sraer link
Okay, thanks for letting me know. Sorry I was such a pain with the e-mails.