i have my trial account and a pass word. but i can't get to the game

Please be more specific so we can help. Since I don't have details yet, let me ask basic questions....

1. Did you download the client from the website?
2. If you did number 1, did you update the client?
3. Mac OSX only, did you make sure to move it out of the mounted dmg?
4. Did you already use up your 8 ingame hours or is the account new?

The Game, incisive inquisitor of potential player intellectual capacity that it is, has seen fit to exclude you.

I cannot say, on the evidence above me, that it has abused Its discretion in this matter.

Therefore, I must vote to uphold your exclusion.

HTH!