Hi,

I've just tried to run up Vendetta, and am getting a box appear saying "Unable to connect to the Guild Software update server ! Please re-run the application to retry."

Anyone have any idea what this could be caused by ? The machine works perfectly well for everything else and has been running Vendetta perfectly since open beta, althuogh I haven't played VO for the last week or two due to work pressures.

What's even more annoying is that I've got today off work, and I've just bought the three-month online subscription :rolleyes:

Anyone with ideas, please post !

UPDATE : EXTREME WEIRDNESS

I've just re-downloaded the Vendetta client (from the HTTP link on the login page here) and the updater has managed to connect OK, download a new updater and patch, but when running the patched updater I still get the same error :(

All help appreciated...

Server appears to be down. Also not accepting my pre-order key

Huh.. This is with the Mac version?

Yes, this is with the Mac version. Didn't post in the Mac-specific forum as I didn't know if the problem was Mac-specific or not :)

Mistral, can you email me (andy@guildsoftware.com) re: your pre-order key?

Utumno, can you paste the entire text inside the updater window when you receive that error? (I forget whether it has an edit menu which allows you to do this) Or is that all it says?

It's a dialog box with no title. The graphic to the left is the Vendetta icon. It reads like this - I have illustrated bold text with <bold> and I've even replicated the dialog box linebreaks in case they're important :)

-------------- SNIP

<bold>Connection Error</bold>

Unable to connect to the Guild Software update
server!
Please re-run the application to retry.

<OK button with "OK" as the legend>

-------------- SNIP

Pressing "OK" quits the application. In scanning the rest of the boards, it seems as though "majikthise.guildsoftware.com" is important and I am getting regular DNS lookup failures, although oddly sometimes the lookup is working and majikthise is pinging OK. Might this indicate a DNS issue at your end ? I've got abslolutely no other problems with anything at this end other than VO, but that doesn't necessarily prove anything ;)

Hmm. Can you try to resolve update.guildsoftware.com? Can you do it consistently? It should be 207.67.118.34.

The TTL on our domain is 0 for now because of the server migration we've been doing.. Perhaps this is causing problems.

[Edit: I was hoping to see the text inside the normal updater window but that may not even show up on the screen.. Anyway, looks more like a DNS problem to me too..]

[Hugh-Spencers-PowerBook-G4:~] hspencer% ping update.guildsoftware.com
ping: unknown host update.guildsoftware.com
[Hugh-Spencers-PowerBook-G4:~] hspencer% ping update.guildsoftware.com
ping: unknown host update.guildsoftware.com
[Hugh-Spencers-PowerBook-G4:~] hspencer% ping update.guildsoftware.com
PING update.guildsoftware.com (207.67.118.34): 56 data bytes
64 bytes from 207.67.118.34: icmp_seq=0 ttl=49 time=129.951 ms

Weird. Will try repeated lookups.

Err.. Try dig majikthise.guildsoftware.com @ns2.guildsoftware.com..
It's not the records.. it's the fact that ns1.guildsoftware.com is not up (server move again.. Doh. Trying to fix now..)

I just raised the TTL to an hour. I'm gonna let Incarnate handle the DNS situation since he set it up. See if this helps.

Done several hundred lookups now, and about 90% of them fail. This is through both my local caching DNS server, my ISP nameservers and my own independently-run nameservers (which run about 2500 domains, and I know they're setup correctly ;)

Of course a TTL of zero will just invalidate my local cache every time so I'm hardly surprised to see my local caching nameserver behaving like normal nameservers. Local caching nameserver is BIND9, so it's not like it's weird or anything ;)

Is it possible your DNS servers are overloaded ? I've not tried a TTL of zero before, but I would have thought that would mean you're answering every single query for guildsoftware.com that anyone on the Internet makes...

Thx a1k0n (yes I noticed the typo previously, sorry about that, hence the deleted post to hide my shame).

Will go get a shower and see what happens after that :)

Yes, it's answering all queries, and what is registered as ns1.guildsoftware.com is not running a DNS, so it's not surprising that the queries often fail. It's not overloaded, it's just broke. But with a raised TTL it should work more frequently. :)

In fact, I just immediately got into the updater once you made that TTL change. Might be unrelated, but might not be....now for that shower, then into VO ! :)

Thanks !

Yeah, it shouldn't take any time to propagate because the TTL was previously zero. Anyhow, cheers. I'm goin' to bed. We'll have the DNS situation sorted out tomorrow (I hope).

Report/fix in 30 minutes. Now that's what I call support ;)

Thx :)

I've temporarily aliased up our missing nameserver's old IP on our other nameserver. So, we should now be answering for both ns1 and ns2. This should also solve the problem.

I'm getting the same problem listed here.