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Vendetta Online 1.8.509

VO 1.8.509 includes:
- Added experimental chat abuse reporting tool. Type /report "character name" to open the UI to select the offending text and category to submit it for administrative review.

While this is still early in feature development, this is a big step down the road towards our being able to react more quickly and effectively to toxic and inappropriate chat behaviour, when it should arise.

Basically, this will replace the "vote mute" system, instead providing a Report mechanic, where-in people can select an example of the bad behaviour, from their text-chat history, and submit it along with their "report". This has two effects, first that it makes it much easier for administrators to make a decision about specific behaviour, and secondly it should drastically reduce the abusive use of vote-mute itself to make organized "attacks" against people who may not actually be behaving badly.

The results of submission may have several effects. For instance, Reporting a spammer may have the same effect as "vote mute", where the spammer is temporarily silenced by a variety of people reporting their behaviour. Then, once the Report is also validated by administrative staff, the spammer may have additional repercussions, like a longer-term mute, or other action.

Reports that are seen as inappropriate and invalid by administrative staff are also more likely to get a rapid reaction, up to (if necessary) removing an individual's ability to make a Report.

People who submit Reports are likely to see whether or not their report was Validated or Invalidated at some point when the administrative decision is made. This will help them gauge their future reports, and hopefully also give some sense that their feedback has been evaluated and put to good use.

The nature of "Mutes" themselves are also evolving. We've added the ability to permanently mute players on public channels of 1 and 100, if they're unable to improve their behaviour; and we may also change traditional administrative mute actions to function on a "logged-in-time" basis, rather than a "wall-clock" basis.

To be clear, this "/report" implementation is only a prototype. We do intend this to become fully integrated into the game UI, and be usable by players on mobile devices, VR and PC. But, to begin with, it has been implemented as a console command.

We would appreciate it if people would try to use this new system, instead of "vote mute" or Support Tickets, in the event of people behaving inappropriately on the public in-game chat channels (1 and 100).

Have a great weekend, everyone, and be sure to stop by for the Events on Saturday!